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Management Communication: How Not To Embarrass Yourself


Some years ago, the British comedian and Monty Python member, John Cleese participated in a series of sales and management training videos. To this day, I still laugh remembering one of them, “How Not to Exhibit Yourself.” “How Not to Exhibit Yourself” focuses on trade show behavior and particularly how to effectively connect with potential customers, but in my mind, the humorous lessons offered by Cleese could just as easily apply to networking with people in general. My key point in this post is that regardless whatever field you work, your ability and skill in relating to people and communicating effectively will be crucial to your success.

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Facebook’s International Business Blunder: Following In The Footsteps of Google


With good intentions, and also a good dose of Facebook business strategy to expand its base of users, Mark Zuckerberg has struck out to promote Free Basics, a free limited Internet for the poor in less developed countries sponsored by Facebook and its local telecommunications partners. While on the face of it Free Basics would seem to have merit, Zuckerberg has run into a wall of opposition. On close inspection of the details, Facebook’s problem, despite all of its global corporate sophistication, appears to be naïveté about the foreign markets it is trying to enter. It is possible to argue that Zuckerberg and Facebook have the best of intentions and sound arguments. But the best of intentions and sound arguments mean nothing if the key element lacking is a clear understanding of the current foreign market, and the crucial need to adapt to it or fail. Zuckerberg could have looked no further back than 2013 for clues to why he has failed.

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Toastmaster’s 2014 World Champion of Public Speaking – Worth The Time


 Dananjaya Hettiarachchi is the 2014 Toastmasters’ International World Champion of Public Speaking.  The seven minutes you will spend watching and listening to him is worth it.  

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What’s the shrewdest, smartest maneuver you’ve ever seen in business?


I will sanitize this Silicon Valley story. A very large technical workstation company tried to bully a smaller workstation company I worked for. The big company was OEM’ing the small company’s superior technology. The big company stopped paying their bills, running up a huge delinquent payable amount, believing they could leverage the small company into additional concessions. We met with them secretly over Thanksgiving in our offices. In an arrogant gesture, the big company tried to offer 1/3 of their delinquent payables. We literally threw the very large handwritten check back at them and told them to leave. A week later the full delinquent amount was paid, and they complimented us, saying “nothing had impressed them more, than when we threw the check back at them. The supreme irony was that the two senior execs who had flown from Boston to Silicon Valley to meet with us over the holiday weekend, never bothered to look at our financials before trying their arrogant scheme. We had $65 Million in cash in the bank.”

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Powerful Ways to Open Your Presentation


Fourth Year UBC Faculty of Management students will recall many of these points on “ice breaker” techniques to grab the attention of your audience. Use of any of these five suggestions may depend on your public speaking situation. Are you there to inform, inspire, entertain, or call the audience to action?…Is the situation solemn, serious, or relaxed? It can make a significant difference to the success of your speech.

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Why Fights Erupt in Family Businesses


  Reblogged from the HBR Blog Network, July 9, 2013 Why Fights Erupt in Family Businesses by Josh Baron and Rob Lachenauer  |  12:00 PM July 9, 2013. Two brothers sharing ownership in a fourth-generation concrete business had a bitter falling out over an unlikely issue: a sailboat. The older sibling accused the younger of dipping into […]

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The Second Most Important Communication Skill


Originally posted on actionsystems:
Get a group of competent salespeople together and ask them to share their most powerful communication skill.  What makes a good salesperson great? Odds are they’ll all say the same thing, that they ask great questions. Consider what a carefully-framed question does in the interview: It gets the prospect talking, and…

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Deja Vu: Best Buy, Dell Computer and Henry Ford


Michael Dell, CEO of Dell Computer After losing a lawsuit to the Dodge brothers in 1918, Henry Ford, irate that a court and a few shareholders could interfere with the management of his company, determined to buy out all the shareholders.  Ford said that if he was not master of his own company, he would […]

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The Biggest Challenge of My Career: Communication


Tomasz Tunguz January 22, 2013 Reblogged from LinkedIn Follow Tomasz on LinkedIn  The subterranean entrance to the Louvre, an inverted pyramid Four and a half years ago, I left my role at Google as a product manager to join the team at Redpoint. The transition became the biggest professional challenge of my career up to […]

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“Parking” : The Crucial Venture Capital Skill No One Wants to Talk About


John Doerr, Parking Attendant, Senior Partner at Kleiner Perkins Caufield Byers, and former Intel executive What is parking?  It’s finding a good acquisition for a startup that didn’t do as well as you expected. A local Okanagan company has recently been “parked,” with great fanfare as if it were a major success, but also to […]

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