Tag Archives: Customer service

Rogers Ranks Lowest In Canada Wireless Customer Care


Many observers and former employees say it is run like an offshore sweatshop, complete with stressful bullying No quality customer service can come from such a dysfunctional work environment. The gig economy philosophy is apparent with employee’s reduced to total submission to draconian work rules, total surveillance of all voice and written communication, and apparent high turnover. Burnout is common. Three years ago, there was something of a Sykes employee revolt, when a number of supervisory employees were fired, and an anonymous broadcast email was posted describing the poor management practices. Outsourcing like this has been a common means to cut costs in the wireless industry.

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Big Data: The Next Frontier in Competition, Innovation and Productivity


http://www.mckinsey.com/Insights/MGI/Research/Technology_and_Innovation/Big_data_The_next_frontier_for_innovation This report from McKinsey adds to the list of similar reports coming from the HBR blog and numerous other sources, emphasizing that Big Data is here, and is going to have a huge impact on all business.  What has become known as “Big Data,”  refers to the terabytes and zettabytes (that’s a 1 followed by […]

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